Enterprise Inquiries
For enterprise sales, partnerships, and custom solutions:
| Channel | Contact |
|---|---|
| support@numia.xyz | |
| Contact Form | numia.xyz |
What to Include
When reaching out, please include:
- Organization name and your role
- Use case - What you’re trying to build or analyze
- Data requirements - Chains, data types, volume expectations
- Timeline - When you need to get started
- Current stack - What tools/platforms you currently use
Support Channels
Documentation
This documentation covers:
- Product guides and tutorials
- API references
- SQL schema documentation
- Integration guides
Technical Support
| Tier | Channel | Response |
|---|---|---|
| Standard | 48 hours | |
| Professional | Email + Slack | 24 hours |
| Enterprise | Dedicated Slack + Call | 4 hours |
Community
- Twitter: @NumiaData
Common Inquiries
Data Access
“I want to query blockchain data for research/analysis”
Start with our Data Warehouse documentation:
API Integration
“I want to integrate Numia data into my application”
See our API documentation:
Custom Solutions
“I need custom dashboards/analysis for my protocol”
Contact us directly:
- support@numia.xyz
- Include your protocol name and requirements
Partnership
“I want to become a data partner or integrate Numia”
We work with:
- Data platforms expanding chain coverage
- Analytics providers needing indexed data
- Blockchain foundations needing ecosystem analytics
Contact: support@numia.xyz
Office Hours
Our team operates primarily in UTC-5 to UTC+2 time zones.
Response times:
- Enterprise clients: 4-hour response SLA
- Professional clients: 24-hour response
- Standard inquiries: 48-hour response
Frequently Asked Questions
Pricing
How is Numia priced?
Pricing depends on:
- Data volume (queries, transfers)
- Access type (SQL, API, custom)
- Support level required
- Custom development work
Contact us for a custom quote.
Data Freshness
How fresh is the data?
- SQL (BigQuery): Near real-time, typically 1-5 minutes behind chain
- APIs: Real-time
- Custom pipelines: Configurable
New Chain Requests
Can you add support for chain X?
We prioritize chains based on partner demand. Cosmos SDK chains can typically be added within 2-4 weeks. Other chains may take longer.
Trial Access
Can I try before committing?
Yes, we offer pilot programs for enterprise clients. Contact us to discuss.
Next Steps
- Enterprise Solutions - See our offerings
- What is Numia - Platform overview
- Data Warehouse - Start querying data